HitSum support

Contact us

Email support@kikigadgetsltd.com. We read every message.

It helps to include your support ID: in HitSum, open Settings → Premium and tap Copy support ID, then paste it into your email.

Quick fixes

1. Set up directly behind the ball, 7.5 ft away, and measure it. Every number is scaled by that distance.
2. Find bright light and shade the phone. Too dark means missed shots, and a hot phone drops frames.
3. Tap the ball you'll hit. Only balls inside the circle are tracked.

More in the launch monitor setup guide and troubleshooting.

Subscriptions

• Manage or cancel: in HitSum, open Settings → Premium → Manage subscription, or use your Apple Account settings. Apple explains how in Cancel a subscription from Apple.
• Renewal: subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Free trial: the yearly plan starts with a 7-day free trial. Any unused part of a trial ends when you buy a subscription.
• New phone or reinstall: open Settings → Premium and tap Restore purchases, signed in to the same Apple Account.

See what's included in Free vs Premium.

Your account

Signing in with Apple is optional. HitSum works fully as a guest.

To delete your account, open Settings → Account → Delete account and confirm with Apple. Deleting your account doesn't cancel a subscription; cancel that with Apple first.

Requirements

• The launch monitor works best on iPhone 12 or later.
• iPads and older iPhones running iOS 17.2 or later can watch a friend's Join session.
• The launch monitor needs bright, even light and a phone placed directly behind the ball.